Refund Policy

Last updated: October 28, 2026 · Effective: October 28, 2026

This Refund Policy applies to all purchases of Linknesis subscriptions and forms part of our Terms of Service.

1. No refunds for digital services

Linknesis is a digital service: access to the Software and your license limits are delivered immediately after purchase. For this reason, all payments are final and non-refundable. This applies to monthly and yearly subscriptions, to renewals, to upgrades, and to partially used billing periods.

2. Try before you buy

The Free plan lets you install the Core, deploy up to 5 Probes, and evaluate the Software at no cost and with no time limit. We encourage you to use it, together with the Documentation, to confirm that Linknesis meets your needs before purchasing a paid plan.

3. Cancellation

You can cancel your subscription at any time from the customer panel at panel.linknesis.com. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep your paid plan limits until then. No refund or credit is issued for the remainder of the period.

4. Billing errors

If you believe you have been charged in error (for example, a duplicate charge), contact us at info@linknesis.com within 30 days of the charge and we will investigate and correct any genuine billing error.

5. Payment processing

Payments are processed by Lemon Squeezy LLC, our Merchant of Record. Your receipt and invoice are issued by Lemon Squeezy, and any adjustment for a confirmed billing error is processed through Lemon Squeezy to your original payment method.

6. Your statutory rights

Nothing in this policy limits any rights you may have that cannot be waived under the consumer protection law of your country of residence.

7. Contact

Billing and general enquiries: info@linknesis.com
Technical support: support@linknesis.com